Bet835 Privacy Policy –
How We Protect Your Data

1. Introduction

This Privacy Policy applies to all services offered by Bet835 through the website at bet835.app. It covers how we collect, process, store, and protect personal information relating to registered players and visitors to the platform.

When you create an account, make a deposit or withdrawal in PKR, place a bet on cricket or any other sport, play slots, bingo, or live casino games, or simply browse the platform, you are sharing data with us. This policy is written to make sure you understand exactly what that means and what we do – and do not do – with your information.

By using Bet835, you agree to the practices described in this Privacy Policy. This policy should be read alongside our Terms and Conditions, which together form the full agreement between you and Bet835.

2. Information We Collect

Information You Provide Directly

When you register an account or interact with Bet835, you may provide:

• Your full legal name as it appears on your CNIC.
• Your CNIC number (required for identity verification).
• Your date of birth (to confirm you are at least 18 years of age).
• Your registered mobile number and email address.
• Payment account details including your JazzCash number, Easypaisa account, Raast-linked number, or bank account details for deposits and withdrawals.
• Any information you share when contacting support, such as descriptions of account queries or transaction references.

Information Collected Automatically

When you access the Bet835 platform, certain data is collected automatically:

• Your device's IP address and approximate geographic location.
• Device type, operating system version, and browser type.
• Pages visited, time spent on sections, and navigation patterns within the platform.
• Betting and gaming activity including stakes, results, and timing of activity.
• Session login times and logout patterns.

Verification Data

As part of the identity verification process, you may be asked to upload a photograph of your CNIC and a selfie image. These are processed to confirm your identity and age in line with our responsible gaming commitments. Verification documents are handled with particular care and are not used for any purpose beyond account verification.

3. How We Use Your Data

The table below outlines the main purposes for which Bet835 uses personal data and the basis for doing so:

Bet835 does not use your personal data for purposes beyond those listed above without first obtaining your consent or where required by applicable law.

4. Sharing of Your Data

Bet835 does not sell your personal data. We do not share it with advertisers, marketing networks, or data brokers. Your information may be shared with third parties only in the following limited circumstances:

• Payment processors: Your payment account details are shared with the specific payment service – JazzCash, Easypaisa, Raast, or your bank – strictly for the purpose of processing your requested transaction.
• Identity verification providers: CNIC data and verification images may be passed to specialist identity verification services to confirm your identity during the account verification process.
• Technical service providers: Companies that help us operate and maintain the platform's technical infrastructure may process limited data as part of their service. These providers are contractually required to handle your data only as instructed and not for their own purposes.
• Legal and regulatory requirements: Where required by law, a court order, or a legitimate legal process, Bet835 may disclose data to the relevant authority. We will only go as far as the legal requirement demands.
• Business transfers: If Bet835's business or relevant assets are transferred to a third party in a merger or acquisition, personal data may form part of that transfer. Users would be notified of any such change.

5. Payment Information

Because Bet835 processes real-money transactions in PKR, payment data receives a higher level of protection. The specific measures applied to financial information include:

• Payment account numbers (JazzCash, Easypaisa, bank account) are stored in an encrypted form and are only decrypted at the point of processing a transaction.
• Transaction records – amounts, timestamps, method used – are retained for accounting, security, and dispute resolution purposes.
• Full payment credentials are never displayed in plain text within the platform interface after initial entry.
• Bet835 staff with access to financial records are subject to strict internal access controls and confidentiality obligations.

If you suspect that your payment details linked to Bet835 have been compromised, contact our support team immediately and change your passwords on the relevant payment platform.

6. Cookies and Tracking

Bet835 uses cookies and similar technologies to make the platform work correctly and to improve your experience. Here is how we use them:

Essential Cookies

These are necessary for the platform to function. They keep you logged in during a session, maintain your preferences, and allow the betting interface to operate correctly. Without these, basic features of Bet835 would not work.

Analytics Cookies

We use anonymised analytics to understand how players navigate the platform – which pages are visited most, where users drop off, and how different features are used. This information is aggregated and does not identify you personally. It helps us improve the platform experience over time.

Security Cookies

Some cookies help detect and prevent fraudulent activity, such as identifying unusual login behaviour or multiple sessions from different locations in a short period.

Most browsers allow you to manage or block cookies through their settings. Be aware that blocking essential cookies may prevent certain platform features from working correctly. You can usually clear existing cookies and adjust your preferences through your browser's privacy or security settings.

7. Data Security

Protecting the information you share with us is something Bet835 takes seriously. The following technical and organisational measures are in place:

• SSL/TLS encryption on all data transmitted between your device and the Bet835 platform.
• Encrypted storage for sensitive personal and financial data at rest.
• Access controls that restrict internal access to personal data to only those staff members who need it for their role.
• Two-factor authentication available to all registered players, and strongly recommended for everyone given that accounts are linked to PKR financial transactions.
• Regular security reviews of the platform's infrastructure to identify and address potential vulnerabilities.
• Monitoring systems that flag unusual account activity, such as login attempts from unfamiliar devices or locations.

No system is entirely immune to security risks. If you become aware of any unauthorised access to your Bet835 account, please contact support immediately, change your password, and review recent account activity.

8. Data Retention

Bet835 retains personal data for as long as it is necessary to fulfil the purposes outlined in this policy or as required by applicable legal and accounting obligations. In practice this means:

• Account data is retained for the lifetime of your account plus a reasonable period after closure to allow for any dispute resolution or legal compliance requirements.
• Transaction records (deposits, withdrawals, betting history) are retained for a minimum period to satisfy record-keeping obligations and for use in the event of a payment dispute.
• Identity verification documents are retained for the duration of your account and a limited period thereafter.
• Support communications are retained for a limited period to allow for quality review and to support follow-up queries.
• Anonymised analytics data may be retained indefinitely as it cannot be used to identify individual players.

When data is no longer needed and its retention period has expired, it is securely deleted or anonymised. You can request earlier deletion of your personal data as described in the Your Rights section below.

9. Your Rights Over Your Data

As a registered player on Bet835, you have the following rights regarding your personal information:

To exercise any of these rights, contact the Bet835 support team via live chat within your account or by email at [email protected]. We will acknowledge your request promptly and aim to respond fully within a reasonable period.

10. Minors and Under-18 Protection

Bet835 is strictly an adults-only platform. We do not knowingly collect or store personal data from individuals under the age of 18. All registration processes include date-of-birth entry and are followed by identity verification to confirm eligibility.

If you believe that a minor has created an account on Bet835 – including if you are a parent or guardian who has discovered that a child has used your account or registered independently – please contact support immediately. Any account identified as belonging to a minor will be closed and any funds held in that account will be reviewed in line with our terms before any return is considered.

11. Updates to This Privacy Policy

Bet835 may revise this Privacy Policy from time to time to reflect changes in how we operate, new features on the platform, or evolving obligations. When a revision is published, the "Last Updated" date at the top of this page will be changed accordingly.

For significant changes that materially affect how your data is used, we will make reasonable efforts to notify you directly – either through an in-account notification or via the email address registered to your account. Continued use of Bet835 after a policy update constitutes acceptance of the revised terms.

We recommend checking this page periodically so you stay informed about how Bet835 handles your personal information.